News Details

Windstream Enterprise OfficeSuite UC Solution Is Kari’s Law-compliant

February 25, 2020

Federal law requires businesses to enable direct-dial access to 911

LITTLE ROCK, Ark.--(BUSINESS WIRE)-- Windstream Enterprise (WE), a managed communications service provider, is pleased to announce its OfficeSuite UC® services are fully compliant with the federal Kari’s Law in all 50 states.

In 2019, Windstream embarked on its project to change the dial plans for all OfficeSuite UC customers to ensure compliance with Kari’s Law, which requires interconnected Voice over IP providers (VoIP) to enable dialing of emergency services, such as 911, without the need for any special prefix digit or code.

The federal law gave communications providers until Feb. 16, 2020, to become compliant. However, Windstream finished its rollout and notified its OfficeSuite UC customers in October 2019.

“Ensuring our communications solutions provide individuals with the ability to reach help when it’s needed, is something that Windstream Enterprise takes seriously,” said Austin Herrington, vice president of product management at Windstream. “Windstream is fully committed to enhancing its 911 service capabilities with OfficeSuite UC, starting with Kari’s Law and pending requirements of Ray Baum’s Act, due January 2021.”

All OfficeSuite UC customers can dial 911 without the need to enter any prefix to obtain an outside line. All emergency calls are routed directly to the appropriate Public-Safety Answering Point (PSAP).

Furthermore, as part of being compliant, Windstream has enabled alerts to be sent whenever any user in the customer’s organization dials 911 for emergency services. Alerts are typically sent to a security office so that on-site personnel can respond even before emergency service arrives or provide assistance when first responders arrive. Customers can configure recipients of alerts via the OfficeSuite UC portal.

In addition to OfficeSuite UC, our Mitel and Avaya UCaaS solutions are also compliant, giving us the flexibility to provide our customers with the right solution for their needs as well as the safety requirements required by Kari’s Law.

For further information on how OfficeSuite UC supports Kari’s Law, click on the Windstream Community.

Windstream Enterprise solutions include its SD-WAN Concierge™, OfficeSuite UC® and UCaaS/CCaaS offerings, Cloud Connect and industry-leading Wi-Fi solutions. It also offers a range of complementary network and communications solutions including professional services, integrated network security, and access, transport and business continuity solutions including Wavelength Services with Optical Encryption, Ethernet and Fixed Wireless that are collectively designed to help businesses increase productivity, improve ROI and win. More at

About Windstream

Windstream Holdings, Inc., a FORTUNE 500 company, is a leading provider of advanced network communications and technology solutions. Windstream provides data networking, core transport, security, unified communications and managed services to mid-market, enterprise and wholesale customers across the U.S. The company also offers broadband, entertainment and security services for consumers and small and medium-sized businesses primarily in rural areas in 18 states. Services are delivered over multiple network platforms including a nationwide IP network, our proprietary cloud core architecture and on a local and long-haul fiber network spanning approximately 150,000 miles. Additional information is available at or Please visit our newsroom at or follow us on Twitter at @Windstream.

Sarah C. Davis, 720.529.7611

Source: Windstream Holdings, Inc.